Every veteran with a digital advocate in their pocket.
Free, instant AI guidance on DVA claims, entitlements, and veteran support - available 24/7, built by veterans, and ready before the VETS Act changes everything on 1 July.
Others take your service entitlements.
Some paid advocacy services charge up to 30% of your entitlements. If your service qualifies you for $200,000 in compensation, that's up to $60,000.
Veterans have already paid enough. They shouldn't have to pay again to access the support they're entitled to.
Source: Minister Matt Keogh, December 2025 - cited commissions “as high as 29 per cent of a veteran's DVA compensation payment”. DVA advises veterans they should never need to pay for advocacy.
We believe veterans deserve the full benefit.
AfterService is free. Always. Built by veterans who believe every dollar of your entitlements should be yours, not a commission for someone else.
Our mission is to remove the friction, reduce the cost, and deliver veteran-first support at scale. No fees, no percentages, no catch.
Free, instant DVA guidance
Available 24/7, no waiting for an advocate appointment, no case management fees, no percentage of your compensation.
How it works
Your advocate. Always on. Always across it.
No appointments. No hold music. No wrong department. Just ask - and your AI advocate finds the right expertise for wherever you are in your journey.
Sign up free in 2 minutes
Create your account with just an email address. Free for veterans and families - no long forms, no cost, no catch.
Just talk - your advocate listens
Ask anything - claims, transition, mental health, housing, or just "where do I start?" In plain English, any time of day. No forms, no jargon, no wrong answer.
The right expertise finds you
Your advocate draws on the right domain knowledge automatically - you never choose a category. SafetyNet runs quietly in the background across every conversation.
Takes 2 minutes · No Cost to Veterans & Families · Data stays in Australia
Three domains. One advocate.
Your advocate covers the whole journey.
You never choose a domain. Your AI advocate reads the conversation and draws on the right expertise automatically.
In-Service
Guidance for currently serving members
- Service-related DVA questions before you transition
- Understanding your entitlements while still in uniform
- Preparing your service record and medical evidence early
Claims and Entitlements
DVA claims, compensation, and what you've earned
- Claims guidance across VEA, DRCA, and MRCA
- Gold Card, White Card, and NLHC eligibility checking
- Appeals pathway, VRB deadlines, and backdating guidance
Life and Transition
Employment, housing, education, and life after service
- Support for the move from service to civilian life
- Education, housing, and employment entitlements
- Connections to the right services and community
Free for veterans and families - Data stays in Australia
AfterService notices when you need more than guidance.
A background layer runs across every conversation - Mindframe Australia-compliant, always present, never intrusive. You never have to ask for support. AfterService will always point the way.
The AfterService Ecosystem
Built for veterans. Built for the people who serve them.
AfterService is two platforms connected by a shared data layer. The more organisations on Connect, the better AfterService becomes for veterans - and vice versa.
AfterService
A free, AI-powered advocate in every veteran's pocket. Available 24/7, covering In-Service, Claims and Entitlements, and Life and Transition - with SafetyNet running in the background.
- Free for all veterans and families
- Three domain experts, one conversation
- Available 24/7 from anywhere in Australia
- Data hosted on sovereign AWS infrastructure in Sydney
AfterService Connect
Coming soonA purpose-built CRM for every organisation supporting veterans - VSOs, advocates, health professionals, and beyond. Case management, DVA Claims Engine, and a shared veteran record connected to AfterService.
- Full case management lifecycle for advocate teams
- DVA Claims Engine with SOP browser and VRB deadline tracking
- One veteran record shared with AfterService
- Designed for the 5,500 organisations that serve veterans
One veteran record. Two interfaces.
AfterService and Connect share a common data layer. A veteran's history, accepted conditions, and claim status are consistent across both platforms - so they never have to repeat themselves.
Testimonials
What Veterans Are Saying.
From veterans and DVA staff across Australia.
I could ask the advocate questions that I feared to ask my chain of command for fear of career repercussions.
Army Veteran
A fabulous resource that will truly enhance support for those that have served and those that will continue to serve.
Navy Veteran
I have been asking for an app like this.
Navy Veteran
Security & Privacy
Built for Security. Designed for Trust.
Your health and service data is sensitive. We treat it that way.
Designed for ISO 27001
Information Security Management
Our security architecture is designed to align with ISO 27001 standards.
HIPAA-Aligned
Health Information Privacy
Data handling practices aligned with HIPAA health information privacy principles.
Privacy Act 1988
Australian Privacy Law
Compliant with Australian Privacy Act 1988 and APP guidelines for health information.
AWS Sydney
ap-southeast-2 · Data stays in Australia
All data stored exclusively in Australian AWS data centres. Never leaves Australian soil.
A note on certifications: Our platform is designed and operated to align with the standards above. We are working toward formal third-party certification. The AWS Sydney hosting is live. Your data is in Australia today.
Our Leadership
Built by Veterans, for Veterans.
AfterService was founded by Australian veterans who have lived the challenges of navigating DVA and the healthcare system after service.
Dr Alex Ashenden is a Royal Australian Navy veteran with extensive operational sea experience. As a defence clinician and GP registrar, he brings deep understanding of both military service and the healthcare systems veterans navigate after discharge.
With qualifications in both Medicine (MD) and Psychology (BPsych), Alex has a unique perspective on veteran health and wellbeing. His clinical experience spans both physical and mental health aspects of veteran care.
Passionate about veteran-centred digital health, Alex founded AfterService to remove barriers and improve access to care for those who have served.
Jason Tuna is an Australian Army veteran with operational service and domestic deployments behind him, giving him a firsthand understanding of what veterans carry into civilian life.
With an MBA and Graduate of the Australian Institute of Company Directors, Jason has built a career leading large-scale digital transformation programs across mining, energy, and defence.
Passionate about practical outcomes for veterans, Jason co-founded AfterService to bring the same strategic discipline and operational clarity he applies in enterprise to the challenges veterans face navigating DVA and life after service.
Our Mission
Built by veterans, for veterans. We're committed to removing friction, reducing costs, and delivering veteran-first support at scale. Our goal is to support 100,000 veterans nationally by 2030.
FAQ
Frequently Asked Questions.
Questions veterans and their families actually ask, including the ones about data privacy and AI safety.
Getting Started
Yes, completely free during early access. AfterService is built on the belief that veterans should never have to pay to access the guidance they're entitled to. No Cost to Veterans & Families, no subscription, no percentage of your entitlements. Free, always.
Our AI is trained specifically on DVA policy, veteran entitlement data, and the real-world challenges veterans face navigating the system. It's available 24/7, gives instant answers in plain English, and is built by veterans, not bureaucrats. Unlike some advocacy services, we don't charge a percentage of your entitlements.
Sign up and you'll be added to our access queue. We notify you as soon as access is available. We're expanding capacity continuously to serve more veterans as quickly as possible.
The web app works on mobile browsers today. A dedicated mobile app (iOS and Android) is on the roadmap and will be available to all existing users when it launches.
Privacy & Security
The AI sees only what you type in your conversations. We do not access your service records, medical records, or DVA files unless you choose to share specific details in the chat. You stay in full control of what information you provide.
Your conversations are stored securely and encrypted. Access is restricted to essential technical staff for the purposes of improving the AI and resolving support issues. We do not share your conversations with DVA, employers, ESOs, or any third party without your explicit consent.
Yes. All data is stored securely in Australian AWS data centres (ap-southeast-2 Sydney). Your data is encrypted in transit and at rest and never leaves Australian soil. We comply with the Privacy Act 1988 and follow HIPAA-aligned data handling practices for health information.
About the AI
AfterService provides information and guidance, not legal or medical advice. We recommend verifying any specific claim details with DVA directly or with a qualified advocate before submitting. We flag this clearly in the app, and complex situations may be better handled with human expert support, which we can help connect you with.
AfterService is an independent platform and is not affiliated with or endorsed by the Department of Veterans' Affairs. We're built by veterans who understand the system from the inside. Think of us as your preparation and navigation tool. DVA remains the authoritative source for all decisions.
If you are in crisis or need immediate support, please call Open Arms on 1800 011 046 (free, 24/7 veteran counselling) or Lifeline on 13 11 14. AfterService is not a crisis service. In an emergency, call 000.
AfterService is designed to complement, not replace, human advocates. We help you understand your situation, prepare your questions, and know what to expect, so that when you do work with an ESO or advocate, those conversations are more productive. For complex cases, human expertise remains essential and we can connect you with the right people.
Need support right now?
Open Arms: 1800 011 046 (free, confidential veteran counselling, 24/7) · Lifeline: 13 11 14
Ready to claim what you've earned?
Join veterans across Australia getting the DVA guidance they deserve: free, fast, and built by people who understand the military journey.
Free during early access. No Cost to Veterans & Families required.
Questions? hello@afterservice.ai