01Forms
Written for the system, not for you.
Process and paperwork is dense, jargon-heavy and unforgiving. A small error can delay support by months. For serving members, veterans, partners, anyone.
An assistant in every
veteran's pocket
Instant guidance for serving members, veterans and their families, across service, transition and civilian life, from DVA claims and entitlements to everyday support.
Built by Veterans, for Veterans.
Freeno cost ever
24/7always available
AU dataAWS Sydney
Veteran-ledbuilt by those who served
IF YOU ARE IN CRISIS
Open Arms · 1800 011 04601THE PROBLEM
Service doesn’t end at discharge.
Veterans, partners and families navigate one of the most complex systems in the country: in uniform, out of it, and for the rest of their lives.
02Silence
Questions you don’t know to ask.
Not knowing, career fears, mental health, family pressure and transition questions go unasked. Veterans tell us they’ve waited years to ask the things they needed an answer to most.
03Cost
Entitlements, gone.
Some paid advocacy services charge up to 29% of what you’ve earned. The Department of Veterans’ Affairs (DVA) advises you should never need to pay for advocacy.
Source: Minister Matt Keogh, December 2025. Commissions cited “as high as 29 per cent”.
04Alone
Re-telling your service to strangers.
Veterans, partners and families regularly explain the same record to a new advocate, GP, ex-service organisation or DVA officer. The system makes you start again every time.
02HOW IT WORKS
Three steps. No appointments.
AfterService isn’t a portal you have to learn. It’s an assistant you can talk to.
01
Tell us a little
Share about your service.
Branch, dates, conditions, whatever’s already in your file. Share as much as you’re comfortable with, or skip it and just start asking.
02
Ask anything
Ask anything, in plain English.
DVA claims, mental health support, Gold Card vs White Card, transition help. Ask in your own words. No acronyms or form numbers needed.
03
Take the next step
Get clear, cited, instant guidance.
Source-cited answers, not hand-waving. Save anything to your file. Share with your advocate, family, or ex-service organisation whenever you’re ready.
No cost to veterans & families. Available 24/7.
Start now03THREE DOMAINS · ONE ASSISTANT
Your assistant covers the whole journey.
You never choose a domain. Your AI assistant reads the conversation and draws on the right expertise automatically.
In-Service
Guidance for currently serving members
- Service-related DVA questions before you transition
- Understanding your entitlements while still in uniform
- Preparing your service record and medical evidence early
Claims and Entitlements
DVA claims, compensation, and what you've earned
- Claims guidance across every compensation scheme (the assistant works out which one applies to you)
- Gold Card, White Card, and free mental health care eligibility
- Appeals, review deadlines, and backdating guidance
Life and Transition
Employment, housing, education, and life after service
- Support for the move from service to civilian life
- Education, housing, and employment entitlements
- Connections to the right services and community
Free for veterans and families · Data stays in Australia.Start with your assistant
AfterService notices when you need more than guidance.
A quiet background layer runs across every conversation: Mindframe Australia-compliant, always present, never intrusive. You never have to ask for support. AfterService will always point the way.
04THE ECOSYSTEM
Built for veterans. Built for the people who serve them.
AfterService is two platforms connected by a shared data layer. The more organisations on Connect, the better AfterService becomes for veterans, and the other way around.
FOR VETERANS
AfterService
A free, AI-powered assistant in every veteran's pocket. Available 24/7, covering In-Service, Claims and Entitlements, and Life and Transition, with SafetyNet running quietly in the background.
- Free for all veterans and families
- Three domain experts, one conversation
- Available 24/7 from anywhere in Australia
- Data hosted on sovereign AWS infrastructure in Sydney
FOR ORGANISATIONS
AfterService Connect
Coming soonA purpose-built CRM for every organisation supporting veterans: VSOs, advocates, health professionals, and beyond. Case management, DVA Claims Engine, and a shared veteran record connected to AfterService.
- Full case management lifecycle for advocate teams
- DVA Claims Engine with SOP browser and VRB deadline tracking
- One veteran record shared with AfterService
- Designed for the 5,500 organisations that serve veterans
One veteran record. Two interfaces.
AfterService and Connect share a common data layer. A veteran's history, accepted conditions, and claim status stay consistent across both platforms, so they never have to repeat themselves.
Veterans on AfterService
Nationally
Across every state and territory, growing weekly.
Veterans are getting answers in minutes, not months.
Every veteran above has taken a next step on a claim, an entitlement, or transition. You'd be in good company.
05WHAT VETERANS ARE SAYING
From veterans and DVA staff across Australia.
Real quotes from real veterans. Names withheld per Mindframe Australia safe-messaging guidance.
01
“I could ask the assistant questions that I feared to ask my chain of command for fear of career repercussions.”
AV
Army VeteranAnonymous · ADF
02
“A fabulous resource that will truly enhance support for those that have served and those that will continue to serve.”
NV
Navy VeteranAnonymous · RAN
03
“I have been asking for an app like this.”
NV
Navy VeteranAnonymous · RAN
06SECURITY · PRIVACY · TRUST
Defence-grade trust. Verifiably so.
We don’t display certifications we haven’t earned. Here’s what’s true today, and what we’re working toward, in plain English.
01Data residency
Your data stays in Australia.
Hosted entirely on AWS Sydney. No data is replicated, processed or served from any region outside Australia.
02Encryption
Encrypted at rest. Encrypted in transit.
AES-256 at rest, TLS 1.3 in transit. Keys managed in AWS KMS, rotated automatically, scoped to least privilege.
03Privacy Act
Built to the Australian Privacy Act 1988.
Designed and operated to align with the Australian Privacy Act 1988 and APP guidelines for health information. Working toward formal third-party certification.
04Architecture
Designed for ISO 27001 and HIPAA-aligned.
Our security architecture is designed to align with ISO 27001. Data handling follows HIPAA-aligned health information privacy principles. We are working toward formal third-party certification and will publish status as it is achieved.
05No resale
We don’t sell or share your data.
Not to advertisers, not to insurers, not to recruiters. Veteran data is not a product. Ever.
06AI guardrails
Source-cited answers, safe by default.
Every response carries citations to the underlying source: DVA, MRCA, VEA. Crisis keywords surface Open Arms and Lifeline immediately.
Hosted on AWS · ap-southeast-2 · Sydney
Read our privacy policy07WHO WE ARE
Built by veterans, for veterans.
AfterService is a veteran-owned Australian business, built by veterans who have lived the challenges of navigating DVA and the healthcare system after service.
MD · BPsych · RAN VeteranDr Alex Ashenden
Clinical Lead
Dr Alex Ashenden is a Royal Australian Navy veteran with extensive operational sea experience. As a defence clinician and GP registrar, he brings deep understanding of both military service and the healthcare systems veterans navigate after discharge.
With qualifications in both Medicine (MD) and Psychology (BPsych), Alex has a unique perspective on veteran health and wellbeing. His clinical experience spans both physical and mental health aspects of veteran care.
Passionate about veteran-centred digital health, Alex built AfterService to remove barriers and improve access to care for those who have served.
MBA · GAICD · Army VeteranJason Tuna
Operations Lead
Jason Tuna is an Australian Army veteran with operational service and domestic deployments behind him, giving him a firsthand understanding of what veterans carry into civilian life.
With an MBA and Graduate of the Australian Institute of Company Directors, Jason has built a career leading large-scale digital transformation programs across mining, energy, and defence.
Passionate about practical outcomes for veterans, Jason built AfterService with Alex to bring the same strategic discipline and operational clarity he applies in enterprise to the challenges veterans face navigating DVA and life after service.
Our mission
Built by veterans, for veterans. We're committed to removing friction, reducing costs, and delivering veteran-first support at scale. Our goal is to support 100,000 veterans nationally by 2030.
08FREQUENTLY ASKED
Questions veterans actually ask.
Short, specific, honest. If a question’s missing, write to us and we’ll add it.
01Is AfterService really free?
Is AfterService really free?
Yes. Free for veterans and their families. No card required, no upsell, no premium tier. AfterService is funded outside the user.
02What data does AfterService see about me?
What data does AfterService see about me?
Only what you choose to share: your name, branch, dates of service, and any details you put into a conversation. We do not pull from DVA systems unless you explicitly authorise it.
03Where does my conversation history live?
Where does my conversation history live?
Encrypted, in your account, on AWS Sydney. You can delete any conversation or your entire account at any time, and the data is purged within 30 days.
04What if the AI gives me wrong advice?
What if the AI gives me wrong advice?
AfterService provides information, not legal or medical advice. Every answer carries source citations so you can verify. For binding decisions, we recommend an accredited advocate or solicitor. If you spot an error, flag it. Every flag is reviewed.
05Is this endorsed by DVA?
Is this endorsed by DVA?
AfterService is independent. We are not part of DVA, but we cite DVA, MRCA, VEA and DRCA source materials directly so you can verify against the original.
06What if I’m in crisis?
What if I’m in crisis?
Crisis-keyword detection surfaces Open Arms (1800 011 046) and Lifeline (13 11 14) immediately in any conversation. Both numbers are visible in the footer of every page, always.
07Will it replace my ex-service organisation (ESO) or paid advocate?
Will it replace my ex-service organisation (ESO) or paid advocate?
No. AfterService helps you arrive prepared. Many veterans use us alongside their ESO or solicitor. We hold the context so they can focus on the work that needs a human.
08What changes for me on 1 July 2026?
What changes for me on 1 July 2026?
The VETS Act harmonises MRCA, DRCA and VEA into a single, simpler framework. Your existing payments are not at risk. New claims after 1 July go through the new framework, and the assistant maps both, side by side, for you.
FREE FOR VETERANS · NO COST EVER
Built from what we wished
we’d had ourselves.
Free guidance for veterans, families, and the people supporting them: claims, mental health, family, transition, community.
By continuing you consent to our privacy policy · hosted in Australia